Privacy Policy

1. Introduction

Welcome to Slim Chickens. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our food delivery and catering services.

This policy applies to all information collected through our digital platforms, in-store interactions, delivery services, catering events, and any related services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of data protection in the food service industry.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using our services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, profile picture, purchase history, favorite orders
• Payment Information: Credit card details, billing information (encrypted and securely stored)
• Order Details: Food preferences, dietary restrictions, allergen information, special instructions
• Dietary Preferences: Vegan, vegetarian, halal, kosher, gluten-free, and other dietary requirements
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Table Reservations: Party size, preferred seating, special occasion information
• Catering Information: Event details, guest count, menu preferences, delivery instructions
• Communication Records: Contact form submissions, customer service interactions, reviews, feedback
• Marketing Preferences: Email subscription choices, promotional material preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, order frequency, menu browsing history
• Cookie Data: Session IDs, user preferences, shopping cart contents, analytics data
• Location Information: Approximate location derived from IP address for delivery service optimization
• Order Patterns: Frequency of orders, preferred order times, seasonal preferences

2.3 Information from Third Parties

We may receive information from third-party sources:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction confirmation and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic and interest information for targeted advertising

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Fulfilling food orders, coordinating delivery, managing pickup schedules
• Account Management: User authentication, profile maintenance, order history tracking
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing service performance, optimizing menu offerings, improving delivery times
• Loyalty Programs: Managing rewards points, special offers, member benefits
• Dietary Accommodation: Ensuring proper handling of allergen information and special dietary requests

3.2 Communication

• Order Communications: Confirmation emails, preparation status updates, delivery notifications
• Customer Support: Response to inquiries, feedback acknowledgment, issue resolution updates
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)

3.3 Marketing and Analytics

• Personalized Advertising: Targeted promotions based on order history and preferences
• Usage Analysis: Website traffic patterns, popular menu items, peak ordering times
• Campaign Effectiveness: Measuring marketing campaign success and ROI
• Market Research: Understanding customer preferences for new product development

3.4 Legal Compliance and Safety

• Legal Requests: Responding to court orders, subpoenas, and regulatory inquiries
• Fraud Prevention: Detecting and preventing fraudulent transactions and account abuse
• Rights Protection: Protecting our rights, property, and the safety of customers and employees
• Dispute Resolution: Investigating and resolving customer complaints and legal disputes

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted service providers who assist in our operations:

• Payment Processors: Secure payment processing, fraud detection, transaction verification
• Delivery Companies: Order delivery, route optimization, delivery confirmation
• Cloud Storage Providers: Secure data storage, backup services, system redundancy
• Marketing Services: Email campaign management, promotional content delivery
• Analytics Tools: Website usage analysis, performance monitoring, user behavior insights
• Customer Service: Support ticket management, call center services

4.2 Legal Requirements

We may disclose your information when required by law:

• Court Orders: Compliance with valid legal processes and subpoenas
• Regulatory Compliance: Meeting food safety, health department, and business licensing requirements
• Law Enforcement: Cooperating with investigations and public safety efforts
• Emergency Situations: Protecting life, safety, and preventing harm

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new entity
• We will notify customers before any transfer occurs
• The new owner must comply with this privacy policy
• Customers will have the option to delete their data before transfer

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Social media integration features
• Third-party loyalty programs
• Marketing partnerships and collaborations

5. Data Security

5.1 Technical Security Measures

• Encryption: SSL/TLS encryption for all data transmission, AES encryption for stored data
• Firewall Systems: Advanced firewall protection against unauthorized access attempts
• Access Control: Strict access controls limiting data access to authorized personnel only
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backups: Regular automated backups stored in secure, geographically distributed locations
• Updates: Regular security patches and system updates to address vulnerabilities

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Documented procedures for personal data processing and protection
• Confidentiality Agreements: All employees and third parties sign strict confidentiality agreements
• Incident Response: Comprehensive security incident response plan and procedures
• Security Audits: Regular internal and external security assessments and penetration testing

5.3 Your Security Responsibilities

You play an important role in protecting your information:

• Strong Passwords: Use complex, unique passwords for your account
• Password Protection: Never share your login credentials with others
• Public Computers: Always log out when using public or shared computers
• Phishing Awareness: Be cautious of suspicious emails or links requesting personal information
• Report Issues: Immediately report any suspected unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services. The table below details the types of cookies we use:

Tracking Technologies We Use

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser data storage for improved performance

Cookie Management

You can control cookie settings through your browser preferences. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific sites
• Block third-party cookies
• Receive notifications before cookies are set

Note: Disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of all personal data we hold about you, including order history, preferences, and account information.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data, including updating delivery addresses, dietary preferences, and contact information.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to certain legal obligations we may have to retain information.

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we resolve any disputes or verify information accuracy.

7.5 Right to Data Portability

You can request your data in a machine-readable format to transfer to another service provider.

7.6 Right to Object

You can object to processing of your data for marketing purposes or when based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information in Section 13. We will respond to your request within 30 days and may request additional information to verify your identity.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe we have collected information about your child, please contact us immediately using the contact information provided in Section 13. We will promptly investigate and delete any such information.

If we discover we have inadvertently collected personal information from a child under 16, we will delete that information from our systems as quickly as possible.

9. International Data Transfers

9.1 Protection Measures

When we transfer personal data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved data transfer agreements
• Data Processing Agreements: Comprehensive agreements with all data processors
• Security Measures: Enhanced technical and organizational security measures
• Regular Audits: Ongoing compliance monitoring and assessments

9.2 Transfer Destinations

We may transfer data to the following regions with appropriate safeguards:

• United States: Cloud storage and analytics services
• European Union: Data analytics and processing services
• Other Countries: As needed for service provision, always with appropriate protections

10. Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal:

• Electronic Data: Complete deletion using industry-standard methods that make recovery impossible
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Systematic removal from all backup and archive systems
• Documentation: Maintaining records of disposal activities for audit purposes

11. Third-Party Links

Our website may contain links to external websites operated by third parties, such as payment processors, social media platforms, or partner restaurants. Please note that:

• We are not responsible for the privacy practices of third-party websites
• These external sites have their own privacy policies and terms of service
• We encourage you to review the privacy policies of any third-party sites you visit
• Your interactions with these sites are solely between you and those third parties

When you leave our website through a third-party link, this Privacy Policy no longer applies. We recommend exercising caution when providing personal information to external sites.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our homepage and relevant service pages
• Email Notification: Direct email to registered users about significant changes
• Login Notification: Pop-up notification when you log into your account
• Consent Requirements: Explicit consent requests for substantial changes affecting your rights

12.2 Staying Informed

To stay informed about policy changes:

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• You have the option to discontinue service if you disagree with changes

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Filing Complaints

If you believe we have not adequately addressed your privacy concerns:

• Please contact us first using the information above for resolution
• If unsatisfied, you may file a complaint with your local data protection authority
• For EU residents: Contact your national data protection authority
• For California residents: Contact the California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Update preferences in your online account
• Customer Support: Contact our customer service team
• Phone Request: Call us during business hours

14.2 Account Deletion

To delete your account and associated data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. We will process the deletion within 30 days
5. Some data may be retained for legal compliance as outlined in our retention policy

15. Conclusion

At Slim Chickens, we are committed to maintaining the highest standards of privacy protection and data security. Your trust is essential to our business, and we take our responsibility to protect your personal information seriously.

We believe that transparency and open communication are fundamental to building and maintaining that trust. This Privacy Policy reflects our ongoing commitment to protecting your privacy while providing you with exceptional food service and customer experience.

We encourage you to reach out with any questions or concerns about our privacy practices. Our team is always available to help and ensure you feel confident about how your information is handled.

Thank you for choosing Slim Chickens and for taking the time to understand our privacy practices. We look forward to continuing to serve you with delicious food and respect for your privacy.

Please remember to check this page periodically for the most current version of our Privacy Policy. The "Last Updated" date at the top of this page indicates when the policy was last revised.